Upload anything.
We'll extract the insights.
CSVs, images, documents, spreadsheets. Drop your files and let AI extract signals from any text-based feedback.
CSV Upload
Bulk import survey responses, NPS data, or any structured feedback.
Images
Screenshots, whiteboard photos, handwritten notes with OCR.
Documents
PDFs, Word docs, research reports, interview notes.
Drag & Drop
Drop any file and we'll extract the text and insights.
Spreadsheets
Excel files with customer feedback and metadata.
Bulk Upload
Upload hundreds of files at once for batch processing.
CSV Import
The most flexible way to import structured feedback. Upload thousands of entries at once.
Prepare Your CSV
Structure with feedback content, customer ID, timestamp, and any metadata.
Upload File
Drag and drop or select your file. Monitor progress in real-time.
Auto-Classify
AI automatically detects content, identity, timestamps, and metadata fields.
AI Processing
Signals extracted, sentiment analyzed, themes identified, customers linked.
Example CSV format:
email,feedback,date,category,nps_score
john@example.com,"The onboarding was confusing",2024-01-15,onboarding,3
jane@company.com,"Love the new features!",2024-01-16,features,9
Up to 100MB per file, 100,000 records per import. Processing happens in the background.
Images & Documents
Upload screenshots, photos, PDFs, and docs. We extract text and analyze it like any other feedback.
Image Processing
OCR extracts text from screenshots, photos of whiteboards, handwritten notes, and more.
- Screenshots of customer emails
- Whiteboard photos from workshops
- Handwritten interview notes
Document Processing
Extract and analyze text from PDFs, Word docs, and other document formats.
- Research reports and findings
- Interview transcripts
- Exported feedback from other tools
Feedback Ingestion API
Prefer programmatic ingestion? Send customer feedback, surveys, and support data to BuildBetter via API and analyze it alongside your calls and documents.
Same AI. All Sources.
The same AI that analyzes your call recordings processes uploaded feedback, ensuring consistent insights.
Sentiment
Emotional tone analysis
Severity
Urgency assessment
Topics
Key themes identified
Business Impact
Revenue & churn signals
Extracted from every upload:
- Sentiment: Very negative to very positive
- Severity: Urgency and importance level
- Topics: Key themes discussed
- Type: Bug, feature request, complaint, praise
- Customer Link: Auto-matched to profiles
Common Use Cases
Import feedback from anywhere to combine with your call insights.
Survey Analysis
- NPS survey responses
- CSAT feedback forms
- Product questionnaires
- User research surveys
Research Import
- Interview transcripts
- Usability study notes
- Competitive research
- Market analysis docs
Historical Data
- Legacy feedback exports
- Previous tool migrations
- Archived customer data
- Spreadsheet databases
