Don't take our word for it.

“BuildBetter's AI chat experience is better than anything else I've seen. I think chat answers could be sufficient for executive reporting.”

James Wallis

Brex

Call

“When we can't use BuildBetter for something, there's practically a mutiny. That's how essential it's become.”

Wendell

Head of Product at Atlassian

Slack

“We need flexibility in creating reports on the fly for different channels — being able to prompt specific needs and send them wherever they need to go is key.”

Juan Canal

Head of Product at Rappi

Call

“Citations in reports are critical for us. They build trust and prove accuracy — when leadership sees top citations, it reinforces credibility.”

Juan Canal

Head of Product at Rappi

Call

“The transcription quality is very on point, explicit, and impressive compared to other tools we've used.”

Estelle David

Gorgias

Call

“I revamped our customer insight channel into a full BuildBetter feedback process channel. It's become central to how we share insights internally.”

Estelle David

Gorgias

Call

“We needed a platform to collate and auto-summarize customer insights so our PMs and designers can work faster. BuildBetter is exactly that.”

Raghav Jagetia

Razorpay

Call

“I personally advocated for BuildBetter internally because I genuinely like it. I'm excited to keep using it.”

Raghav Jagetia

Razorpay

Call

“The highlight reel feature is great for monthly customer insights. It saves so much time compared to manually downloading, trimming, and exporting clips.”

Leyla Delcorde

Gorgias

Call

“I shared the BuildBetter report with our leadership team, and everyone was engaged — people were actually looking at the data together.”

James Wallis

Brex

Call

“Previous tools like Qualtrics couldn't deliver clean, reliable customer feedback reports. BuildBetter actually does.”

James Wallis

Brex

Call

“Felt nice paying for something that is not bullsh*t”

“This thing is fucking badass. Actually blown away.”

“I'm IN LOVE with the new email summary that is sent following a zoom meeting! IT'S AMAZING! and so helpful and super accurate! Well done!”

“The guys have been actually using it. They love it, and there's not a single person that I tell 'hey use this' that haven't loved it too.”

“I just want to thank you guys for BuildBetter. You just made me save half a day of work in 5 min.”

“I'm just blown away. I come from Loom video and you guys' annotations are a lot better for the descriptions in the video, and it's very clean. Love it. I'm hooked. I really am. I'm not going anywhere.”

“I've been using BuildBetter.ai and absolutely love it and it does one thing that I haven't seen any of the other solutions do: not only does it record the audio and video of the meetings, and transcribe them, and write amazing summaries with action items, but then you can query all of your meetings and ask questions like, 'what are the 5 most important things for us to address from our meetings from the last 7 days?' or 'what 3 features are repeatedly coming up as sore points?' etc. ... and BuildBetter's response even includes citations.”

“Loving the context the chatbot has now. Super helpful for brainstorming ideas like 'What should the main tags be for customer inquiries' without having to give ChatGPT a ton of context.”

“I am impressed with the summaries BB produces from our DailyAI Shows. I am wondering how your process or tuning has advanced summarization of multi-party discussions beyond GPT-4's native capability. It's clearly a leading solution for transcription + summarization.”

“I wrote out a product brief in Notion, very very detailed. Didn't use any AI agents in the support of writing UX stories. Jordan pretty much put the same overarching UX in BB chat (4 sentences) and asked for a detailed breakdown. I kid you not it came out exactly the same. Exact same principal steps with minor style differences naturally. And now I'm kinda pissed I wasted 1.5 hours doing so vs just putting the same prompt in BB as Jordan did.”

“Mate, it's insane how calming it is to have BB sit in on meetings. Sometimes I can't see the red thread/connecting dots in the conversation but when I review the notes, it makes me a bit more sane.”

Tash K.

Sonder

Slack

“I wouldn't work for a company that doesn't have BuildBetter at the center of our operations.”

“ChatGPT is a parlour game compared to this.”

Mark G.

Sonder

Slack

“The way cross-functional teams use BuildBetter to save time and make better product decisions continues to surprise me. We can map our progress back to customer insights and team decisions. It's a product that lifts everyone up.”

Tash K.

Sonder

Interview

“I'm not going to lie to you. We're fucking amazed by your product. I just can't say enough great things about what you guys are doing right.”

Kevin N.

Springboard

Call

“Your ability to take our suggestions, add things to the roadmap, your release cadence almost every other week of meaningful features. I think it's just really powerful.”

Kevin N.

Springboard

Call

“I just got off a 1:1 with a designer who said 'thanks to auto-tagging she found a great meeting that was recorded by BB about another designer discussing with her team the implementation of Qualtrics' and it was incredibly useful for her.”

Kevin N.

Springboard

Slack

“I was doing that whole 16 minutes stream of consciousness voice recording yesterday on the mobile app, the summary it spit out literally saved me probably two days of work. The fact that BuildBetter just saved me like 40 hours of moving space is just incredible. Thank you.”

Kevin N.

Springboard

Call

“We don't operate without BuildBetter. This is the only platform that we use religiously.”

“Congratulations on rolling out an AI product that actually works.”

“It wouldn't be possible to do my job at this scale without BuildBetter.”

“We've been blown away by the accuracy and usefulness of BuildBetter's AI. It's essentially an entire operations team in one platform.”

“Once we implemented BuildBetter, our team quickly noticed how effortlessly we could handle large volumes of research calls. It went from chaos to clarity overnight.”

Anna S.

Product at PostHog

Interview

“We've got things in Google Docs, Confluence, Slack, et cetera. There's no centralized knowledge management system. A lot of people are surprised by how much knowledge is shared through audio, through voice. And it's not documented anywhere. BuildBetter allows us to do all of that. That was pretty powerful.”

Kevin N.

Springboard

Interview

“BuildBetter gives me the top objections every Friday in Slack so I can act on them immediately.”

GTM Team

Drip

Slack

“We chose BuildBetter over competitors because it's HIPAA-friendly, and I'll recommend it to our clients.”

“Compliance and automatic redaction—oh, that's actually great.”

“When you use it with calls, it works great. I love how you extract the signals—that's what I really want. I've looked at every other competitor, every other tool, and they're not great.”

“This is probably the most powerful tool I've ever seen.”

“I worked on an enterprise project—if I had this, I probably wouldn't have almost run myself into the ground. The amount of information I had to collate, go through, and create user stories... if I could have had this, my life would have been totally different.”

“This is Dovetail supercharged.”

“BuildBetter is a dream for my product teams.”

“This could be used as a second brain. That's really powerful.”

Katherine Gaspare

Bertoni Solutions

Call

“The ability to generate both tactical and executive-level reports—that's gold dust.”

“I like that you can go straight and listen to a specific piece of feedback in context. I personally never re-watch my recordings because it's too painful—this is definitely something I would use.”

“If BuildBetter could only provide this feature request extraction, I'd still find it useful. This is great.”

“The AI summaries and signals are good.”

“I was doing 5 user interviews a day this week. What I had a lot of experience with is the recordings and documents—I really love them.”

Anna Szell

PostHog

Call

“The ability to generate different documents and search through recordings is great. Having that summary output was fantastic.”

“That prioritization matrix you just showed me was exactly what I had in mind for building manually. So that's great.”

“The summaries are more detailed and accurate than other AI tools. It separates and highlights key points from calls—this usually requires manual effort.”

“The Signals feature saves a significant amount of time compared to manual customer discovery.”

“I love that you can break it down to individual signals and get back to that level. That's a great relief.”

“When you have to do 50 customer discovery calls and then review and analyze the data—it's a full-time job. I can see the value here.”

“Even in the current format, we've already benefited from it. If we can tailor it for what we do, it would be invaluable for time saving—less 1-on-1 meetings, automating stuff I manually do.”

“I used to be a user researcher—where was this? The user story stuff is so time consuming. I could have done my job in 5 minutes.”

“Having this at leadership's fingertips would be huge. It would cut down on internal conversations about why we're doing something or what's the most important thing.”

“The support turnaround time is amazing. We requested something and within a couple hours it was resolved. It's very rare these days—we draw a lot of inspiration from the experience BuildBetter gives us.”

Mohit

Springboard

Call

“What I really appreciated onboarding-wise was the Slack connection and that you were always responding super fast. That was super helpful in understanding how the product works.”

“You thought through a lot of things on the app. It definitely felt like a product built with care. The getting started section with embedded videos was super helpful.”

“I'm reading through this list and it's like, oh, these are the things our CS team keeps telling us about. This is reinforcing what our CS team hears and what NPS reports say—that's a good signal.”

“Our security team was very impressed with BuildBetter's security.”

“I used the chat feature to recall commitments from calls. A new team member compared it favorably to Gong.”

“The team seems pretty excited. Kyle was much more impressed with your approach to Salesforce—the flexibility with custom objects and closing the loop with cycles. He messaged me: 'That's awesome—that's what we want from the CSM side.'”

“I've been spreading the word about BuildBetter at Automattic. It's been great.”

“I love the product. Next time we seek out any product like this for customer conversations, my first recommendation would be BuildBetter.”

Raghav Jagetia

Razorpay

Call

“We are officially BuildBetter customers. We've been talking about it internally—we find it very useful.”

“I can binge a client's last couple pipeline reviews at 2x, then reference it during our call. I sound like a genius. When I showed a client the chat feature, they said 'Holy shit, I can just do this after calls.'”

“If this tool is as good as I think it is—it's mind-bending.”

“I have no interest in sales, but I feel like I'd sell the hell out of this thing.”

“The new UI is really good. It's just super smooth.”

“Life can be so easy with you guys.”

“I advocated for this product because I like it. Next time we need something for customer conversations, my first recommendation would be BuildBetter.”

Raghav Jagetia

Razorpay

Call

“It was a great demo. Looks great. Looking forward.”

“My team is very happy with BuildBetter.”

“The automated weekly reports are really awesome. It just helps us stay on top of things.”

Wen Bo Xie

Supabase

Call

“Now that I've seen the product, I understand the name—BuildBetter AI. You're listening to what people are talking about, breaking that out, making it actionable. So you can build better products.”

“The document generation feature is a massive unlock. Pretty great.”

“This is a great product. Kudos to you. Keep going.”

“The onboarding has been really great. We feel prepared to start strong.”

“BuildBetter has been a really good use of our time. The ability to generate both tactical and executive-level reports is gold dust.”

“The platform kind of meets and exceeds the need. Super comprehensive. Really cool.”

“That was a very quick and easy demo. It showed me exactly what I needed to see.”

“I'm quite confident in the tool already. I'm excited to try it out.”

“I was about to build this 6 years ago myself, but it was too advanced and AI wasn't good enough. And now you're actually demoing this. This actually works.”

“We've been using the platform for a week and it's already been great. We really like it.”

“I'm freaking pumped. The automated stuff is cool—even just 'every Friday, send me my action items from the week.' That's pretty neat.”

“BuildBetter is the Cadillac of AI notetaking tools.”

“BuildBetter is the first AI company to actually impress me. Most companies can't explain how their AI works — these guys can.”

Bryan Coake

Evans General Contractors

Call

“Our CEO was so impressed with BuildBetter he joked about buying the whole company.”

“I believe in BuildBetter. I genuinely feel it will do what it promises.”

“BuildBetter saves me hours every single week. The automation and centralization alone are worth it.”

“I use BuildBetter for all my meetings and to create PRDs. It's saved me so much time.”

“The analysis features are amazing — highlighting, tagging, and categorizing themes is so much easier now. It saves me a ton of time.”

“Creating PRDs from client calls is so quick and efficient now. It's already reducing rework across our development process.”

“Automated tagging and categorization customized to our taxonomy — that's the number one value. It saves us hours of manual work.”

Ana Lobo

Clio

Call

“It's like an extension of my brain that can handle millions of signals. When the data gets overwhelming, BuildBetter just handles it.”

“The severity layer on sentiment analysis is brilliant — it helps me distinguish high-signal feedback from noise, which other tools like Dovetail just can't do.”

“BuildBetter's reports match exactly what our CS team and NPS data are saying. The accuracy is impressive and really reinforces its value.”

“The main value for me is how BuildBetter surfaces signals from conversations automatically. That used to be a completely manual process.”

“Being able to break down insights into individual signals is such a relief. It's exactly the level of detail I need.”

“I've never used a tool that actually connects the dots across all my platforms. BuildBetter does that, and it makes me so happy.”

Agnes Abel

Typeform

Call

“Having all our prospect, renewal, and support calls in one place for analysis is a game changer for our organization.”

“My team loves synthesizing calls into notes and status updates. It's been incredibly helpful for our meetings and documentation.”

“BuildBetter is the first tool we've seen that incorporates business context in a structured way. It's exactly how we think about the problem.”

Raphael Klaffenboeck

Red Bull

Call

“BuildBetter's security documentation is unusually robust for a SaaS company. Honestly, it's some of the most impressive I've seen.”

“The compliance features and automatic redaction are incredibly valuable. When you're handling sensitive PHI data, that's a must-have.”

“BuildBetter is the best vendor I've ever worked with. Their customer approach is unmatched — my only regret is not getting to use it longer.”

“The onboarding call was one of the best calls I've ever had. Hands down.”

“The onboarding assistant is delightful and efficient. As someone who builds onboarding experiences myself, I was seriously impressed.”

“The platform is so intuitive I didn't even need a demo. I felt confident navigating it right away.”

“The self-led onboarding was smooth and easy. I could learn everything on my own without feeling overwhelmed.”

“This dashboard is exactly what I envisioned six months ago. You built what I was dreaming about.”

Tyler Crandall

PostHog

Call

“The highlight reel feature is the best thing I've seen from BuildBetter so far.”

“We're loving it so far. Things are going really well.”

Mei Leieritz

MainStreet

Call

“Things are working really well. Overall, I'm very satisfied with the product.”

“BuildBetter gives us a true 360-degree view — support tickets, calls, Slack, Typeform, community posts — all in one place. It's exactly the comprehensive feedback picture we needed.”

Estelle David

Gorgias

Call

“BuildBetter has become our primary source of truth for customer feedback. We're phasing out legacy systems because this is just better.”

James Wallis

Brex

Call

“We chose BuildBetter because they were willing to partner with us, co-design, and adapt — not just hand us a rigid out-of-the-box solution.”

James Wallis

Brex

Call

“BuildBetter's AI chat experience is better than anything else I've seen. I think chat answers could be sufficient for executive reporting.”

James Wallis

Brex

Call

“BuildBetter is especially valuable in the research stage — front-loading knowledge, running interviews, extracting signals, and exporting everything to Notion.”

Leyla Delcorde

Gorgias

Call

“Having robust product and call data in one place lets you build rapidly and unlock advanced use cases — similar to how Gong leverages LLMs for sales intelligence.”

Shayan Memarzadeh

Gorgias

Call