Lesson 26 · Build with customers
See how people use your product
Screens, screen flows and sessions.
You’ll be able to
- See the paths people take
- Find where they get stuck
- Read why, session by session
Read the docs
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Transcript
You can now see the paths people take through your product, and where they get stuck.
In the Build surface, open Prototypes, then Screens. The board shows the paths real sessions take between your screens, busiest first.
Sessions come in from PostHog. Click Import sessions to bring them in.
Switch to Grid for Top issues. Each one sits on the screen where it happened, with why it happens and how to fix it.
Open a screen to see the sessions that touched it, and the flows it belongs to.
Screen flows are ordered paths through your screens. Promote busiest journey turns the path most sessions follow into a flow.
Open a flow to see each screen in order. The percentage shows how many sessions made it from the step before.
Sessions lists every imported session, with its friction count.
Open a session to see each error on its timeline, and an analysis of what the user wanted, what went wrong, and what to fix.
Next up, share your roadmap and changelog in the Portal.
