01Define the program
Evaluate
List your feedback channels, survey needs, organizational coverage and reporting audience.
With BuildBetter
Connect customer conversations to the people and teams working on them.
BuildBetter & Medallia
Hear the experience. Decide what happens next.
Start with the experience-management program you want to run and the customer-facing workflow you want to improve. They may call for different tools—or tools that work together.
Compare your workflowCustomer evidence
“I've never used a tool that actually connects the dots across all my platforms. BuildBetter does that, and it makes me so happy.”
Start with the fit.
Consider Medallia for a broader customer-experience evaluation. Ask about the specific modules, channels and implementation your organization needs.
Medallia platform ↗Work through the same three decisions.
02Inspect the customer context
Evaluate
Test whether you can trace an issue to the account, earlier conversations and the exact source.
With BuildBetter
Use the evidence behind a finding to understand the customer’s need.
03Connect the next team
Evaluate
Walk through ownership, project handoff and customer follow-up with real examples.
With BuildBetter
Use projects, shared knowledge and BoB to move the work forward.
Keep the evidence attached.
Bring a real question.
Compare the answer, the evidence and what your team can do with it.
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