How WellSpoken Streamlined Operations with BuildBetter
WellSpoken, a cutting-edge dental scheduling and operations firm, leveraged BuildBetter to transform its recruitment processes and bolster customer service effectiveness. With BuildBetter's AI-driven insights and call automation, WellSpoken has seen a remarkable 7x increase in hiring speed and significant operational time savings.
“We've been blown away by the accuracy and usefulness of BuildBetter's AI. It's essentially an entire operations team in one platform.”
Brandon, Founder and CEO, WellSpoken
The Challenge
Founded with the vision to utilize AI and human expertise to optimize dental office management, WellSpoken faced escalating hiring demands and wished to elevate sales coaching without sacrificing service quality. The CEO, Brandon, was spending 40-50% of his time on reviewing calls and playing catch up. Most prominently, WellSpoken needed to expedite the hiring process through effective screening and analysis of potential candidates, enable managers to improve the customer support experience with less time spent on call analysis, and ensure swift issue resolution and customer service delivery to boost retention rates.
The Solution
With an easy, sub-10-minute integration into existing systems like Zoom and Google Meets, BuildBetter provided AI-driven recommendations for candidate suitability by comparing new interviewees with top-performing hires. The platform enabled utilization of transcribed calls to pinpoint areas for improvement, aiding self-coaching and managerial oversight, along with enhanced capability to verify and address client concerns by quickly referencing calls. WellSpoken leveraged AI to operate more leanly, allowing one person to effectively manage the workload that previously required several managers.
The Results
Time spent on operational duties by the CEO was considerably reduced from half to only a tenth. Customer issue resolution times and support efficiency improved, contributing to customer retention. The company experienced exponential growth, attributing it largely to effective utilization of BuildBetter's resources. The scalability and efficiency provided by BuildBetter directly tied into WellSpoken's operational potency—and the team continues to find new use cases, from team stand-ups to writing documentation to customer support.
What they're saying
“We are constantly finding more use cases for BuildBetter. It started off just call recordings for our staffing calls, and now we use it for team stand-ups, writing documentation, and now customer support.”
Brandon, Founder and CEO, WellSpoken
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